Shipping policy

Shipping Policy

We aim to process and dispatch all online orders promptly to ensure your products reach you as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days from the time of purchase, excluding weekends and public holidays. Orders placed during promotional periods or peak times may experience slightly longer processing times.

Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

Shipping Methods

We offer the following delivery options within Australia:

  • Standard Shipping via Australia Post

  • Express Shipping via Australia Post Express

Delivery timeframes are estimates only and begin from the date of dispatch, not the date of order.

Estimated Delivery Timeframes

  • Standard Shipping: Typically 3–7 business days

  • Express Shipping: Typically 1–3 business days

Delivery times may vary depending on your location and Australia Post service levels.

Shipping Costs

Shipping fees are calculated at checkout based on your selected delivery method and order size. Any applicable promotions or free shipping offers will be clearly communicated on our website.

Tracking

Where tracking is available, you will receive tracking details via email once your order has been dispatched. Please allow up to 24 hours for tracking updates to appear.

Delays and Responsibility

While we do our best to ensure timely delivery, we are not responsible for delays caused by Australia Post, incorrect address details, or circumstances outside our control. Once an order has been dispatched, delivery becomes the responsibility of the courier.

Incorrect or Incomplete Addresses

Please ensure all shipping details are correct at checkout. We cannot be held responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

Lost or Damaged Parcels

If your order arrives damaged or is lost in transit, please contact us as soon as possible so we can assist you. Claims must be made within a reasonable timeframe after delivery or expected delivery.

Contact Us

If you have any questions about shipping or your order, please contact our team and we will be happy to help.