Bookings & Cancellations

Please find our booking and cancellation policies below. As we're a busy clinic, we appreciate advance notice on appointments that can't be attended, so that we can offer that spot to someone else.

If you have any questions on the below, please call us on (08) 6336 7250 to discuss further.

Appointment Terms & Conditions

Bookings

At Ocean Cosmetics, we strive to provide flexibility for our clients while respecting our team's time. We kindly request that appointments be rescheduled or cancelled with at least 48 hours' notice. This allows us to adjust schedules and offer available times to clients on our waitlist. Please note that all appointments require a booking deposit, which is fully refundable if cancelled or rescheduled within the appropriate notice period. For body treatments, your treatment will be voided if less than 48 hours' notice is provided, resulting in one fewer treatment in your package.

To secure your booking a booking fee is required, which will be refunded or transferred to a future date if rescheduled or cancelled prior to 48 hours. If your appointment requires additional time or special services, please let us know in advance so we can accommodate you.

Deposit Policy

As a small business, no-shows and last-minute cancellations create unexpected gaps in our schedule, which can be challenging to fill. By requiring a booking deposit at the time of booking, we can ensure a level of commitment that helps keep the clinic running smoothly. Should you be unable to attend, this deposit will cover a portion of our time and operating costs.

Cancellation and Rescheduling Policy

We kindly ask for at least 48 hours' notice to cancel or reschedule any appointment. Deposits are refundable or transferrable to your next booking if cancelled or rescheduled within this window. For appointments cancelled with less than 48 hours' notice, the booking deposit will be retained, and in the case of treatment packages, one treatment from your package will be voided. If no deposit was made, we will charge a cancellation fee of $150 to 50% of treatment applies.

Thank you for helping us maintain a smooth schedule for our team and clients!

No-Shows

We provide SMS and email reminders fours days before your appointment, and we ask for confirmation as soon as possible. If an appointment is not confirmed, we will attempt to contact you. Unconfirmed appointments may be cancelled to open up space for other clients. In the event of a no-show, the booking deposit will be forfeited. For bookings without a deposit, $150 cancellation fee will be charged for most appointments to 50% of treatments applies.

Arrival and Punctuality

We kindly ask all clients to arrive on time, as even brief delays can affect our carefully planned schedule.
If you're a new client, please arrive 5–10 minutes early to complete any necessary forms if you haven't done so at home.

While we always do our best to be accommodating, your safety and the quality of your treatment are our top priorities. If you arrive more than 5 minutes late, it may impact the services we're able to provide. In some cases, your appointment may need to be adjusted, shortened, or forfeited to ensure treatments remain safe and effective.
Clients arriving 10 minutes late may also be subject to a cancellation fee of $150 or 50% of the booked treatment cost.

We appreciate your understanding and cooperation in helping us stay on time and provide the highest level of care to all clients.

Clinic Etiquette

Thank you for choosing Ocean Cosmetics and helping us create a seamless experience for everyone! Please don't hesitate to reach out if you need further assistance with your booking. For everyone's safety, please avoid bringing children along to your appointment.